This section refers to the functionality available to users for uploading a new platform license, updating their password, as well as managing the support session.
On the Administrator page, the user is able to select the "details" option of the License section, as illustrated below.
This feature allows users to check the status of the existing license and its expiration date. An existing license can be deleted by clicking on the configuration option and selecting 'Delete'.
Last but not least, the user can re-activate the platform by uploading a new valid license, provided by Sunlight.io. By selecting the 'Upload License' option, the user is able to register a new valid license, as shown in the image below.
The user is able to enable or disable the support session.
The user is able to provide permission to the Sunlight technical support team for acquiring remote access to the platform, by selecting the “Enable” option. This service is set to "Enable" by default, for troubleshooting and assistance purposes. This connection is completely secure and the platform is accessible to a limited number of highly qualified Sunlight.io staff.
In case the user selects the 'Opt out' check box as depicted in the image below, the support session will not be auto activated by default, following a possible system reboot or an automatic failover process.
The user can reset the support session, in order to be auto-activated by default, by deselecting the “Opt-out” option.
As soon as the support session is enabled, a green status indicator is displayed next to the notification messages on the top of the page, as illustrated in the following image.
By selecting the 'Disable' option , the remote support access of the platform is terminated. The system can no longer be supported by the Sunlight.io technical staff and the green indicator is powered off, as depicted in the image below. This option can be re-enabled at any time, by selecting "enable" once again.
Add User/Update Password
In the Administration settings, the user is able to update existing Username/Password credentials, by selecting "details" at the Users section, as indicated in the image below.
This section offers searchable usernames and the functionality to update the existing password of a selected user.
Select the 'Back' option, to navigate to the previous 'Users' section.
In case you forgot your password, you can hover over the "Forgot password" option at the login UI page, where the following message will be displayed:
This message provides information on how to reset your password. Click on the checkbox, in order to acquire the support session ID, as illustrated in the image below, and provide this subsequently to the Sunlight support team.