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FAQs

Q. I've tried to write the USB image to a thumb drive however the system will not boot from the device

A. Firstly, check that your USB drive has sufficient storage capacity. A minimum of 32GB is required for the master image, and 1GB for each of the slave devices. Secondly, make sure that the boot sequence at the system bios is configured to start from the USB flash drive, before any other storage or NIC devices. Thirdly, make sure that there are no partitions on the USB flash drive and the entire USB storage is overwritten. ...In case you are still experiencing problems in trying to boot the system from the USB drive, please contact Sunlight support team for further assistance.


Q. Do you support any systems other than the Intel Bobcat Peak server at this time? I would like to use X or Y system that we already have in-house...

A. At this time we are only supporting the Tech preview release on the bobcat peak servers since performance and ease of use/deployment are so important for the user experience. We will soon be adding support for additional Intel architecture servers, as well as the Kaleao KMAX server platform. Please stay tuned for further updates!


Q. Can I deploy more servers and test this at a larger scale?

A. This feature is unavailable for Tech preview release. The maximum and minimum number of servers has been intentionally limited to 4, in order to provide a predictable and accurate taste of what the system can achieve. In practice the clustered system manager can scale up to larger numbers of physical servers across many racks, but a full license will be required to unlock this capability.


Q. I don't have the exact spec of CPU/RAM/Storage drive in-house but would like to try anyway, will you support me?

A. The exact specifications of the supported hardware, on which the Sunlight platform has been certified and tested, have been outlined. Although the platform can run on other hardware system configurations, Sunlight.io cannot guarantee performance and support for other types of hardware, apart from the reference spec system, regarding the specific "Tech preview" release.


Q. What sort of performance should I be able to achieve?

A. Sunlight will shortly be posting a detailed blog, outlining instructions on how to measure performance results and how they compare against other common platforms that are currently available on the market. Please visit this post soon for more details.